In case of withdrawal, we will refund all payments received, including shipping costs. We will proceed to make said refund using the same means of payment used by you for the initial transaction, as soon as we receive the return of the products. The return cost is borne by the customer. The costs of the new shipment are borne by Layer Boots.
To return your order, enter the following link: Manage your return
The exchange cost is borne by the customer. The Process to follow to request a size change is through our online store: Manage your change.
The right of withdrawal or change will be subject to compliance with the following conditions.
- Return or exchange period of 14 calendar days following the date of receipt of the product.
- Items must be sent in their original condition, along with any accessories related to them, in the original packaging without damaging it, painting it, etc. It is not allowed to send the original packaging without being wrapped.
- The returned items will be reviewed by LayerBoots staff, in order to assess their good condition. In the event that said assessment determines that the items are not in their ORIGINAL state, the return will not be accepted.
- Until we receive the item in our warehouse, it is under your responsibility.
- Layer Boots only assumes the shipping costs in erroneous shipments.
- CUSTOMS expenses will be borne by the CLIENT.
- Postage is assumed by the customer. In the case of special promotions, where shipping costs are offered free of charge, the customer must also assume the transport costs of the return or exchange.